US AERII INC is a small business that sells Home Essentials and Decorative. We are committed to making your home classy, affordable, and convenient products right at your doorstep.
***COVID-19 & Global Logistics update: We ask that our customers please read the COVID-19 operational constraints below:
- Factories are operating at low capacities due to social distancing resulting in increased processing time.
- Freight forwarders are not accepting any return pick-ups due to COVID operations.
- Lower capacity and higher demand have resulted in large backorders pushing delivery dates further.
- Grocery, Bedroom and any related items are ineligible for return under any circumstance due to COVID-19.
We request your understanding and support during these tough times. We are doing our best to get you your product as soon as possible. ***
We have a 30-day money-back guarantee on all sales except large items like mattresses. As long as the item can be repackaged how it came, we will accept it.
***Pillows, mattresses, comforters, and any bedroom items are non-returnable due to COVID-19.
Grocery store items including any edible products and or consumed by a living being are not eligible for return under any circumstance any longer. ***
Returns on all items that were as described may result in a 20% restocking fee may apply.
In the rare circumstance that an item is delivered damaged/defective please notify us within 3 days of delivery. We will return and replace the product for you. In case a replacement cannot be sent, a full refund will be provided upon return.
There are no returns on mattresses as they cannot be repackaged once opened.
All international order returns are subject to up to 25% restocking fees. Return shipping will have to be paid by the buyer as well.