Shipping Policy
How shipping is charged (United States)
Shipping is based on the total weight of your order and how the products must be kept — dry, refrigerated or frozen. Orders ship from Sugar Land, Texas and arrive in 5–8 business days (refrigerated and frozen items ship 2-day).
| Order weight | Dry goods | Refrigerated | Frozen |
|---|---|---|---|
| 0–10 lb | $9.95 | $27.95 | $37.95 |
| 10–25 lb | $14.95 | $32.95 | $42.95 |
| 25–50 lb | $21.95 | $39.95 | $49.95 |
| 50–100 lb | $34.95 | $52.95 | $62.95 |
| 100–200 lb | $59.95 | $77.95 | $87.95 |
| 200–400 lb | $109.00 | $127.00 | $137.00 |
| Over 400 lb | Freight — we contact you with a quote | ||
Processing & carriers
- Orders are processed in 1–3 business days at our Sugar Land, Texas warehouse.
- Dry-goods orders ship by major US carriers (UPS, FedEx, USPS) with tracking emailed to you.
- Refrigerated and frozen orders ship 2-day service, Monday–Wednesday, so nothing sits over a weekend.
Free shipping
- Free standard shipping on dry-goods orders of $599 or more delivered to the contiguous United States.
- Excluded: refrigerated and frozen items, freight-only and oversized items, and orders to Alaska, Hawaii, Puerto Rico, US territories and international addresses.
- Only dry-goods items count toward the $599 threshold.
- Shipping per case drops when you buy 2+ cases of the same item.
Refrigerated & frozen items
- Ship 2-day in insulated packaging so they arrive cold.
- Refrigerated items add a $18 cold-pack fee; frozen items add a $28 dry-ice fee to the shipping rate.
- Please refrigerate or freeze products immediately on arrival.
Pallet & freight orders
- Orders over 400 lb or marked freight-only ship by LTL freight; we contact you with a quote before shipping.
- Freight is delivered to the threshold (curbside or first dry area inside the door); inside delivery is not included.
- A liftgate is recommended if your address has no loading dock — tell us when you order.
- If a freight delivery is missed or refused, a $175 redelivery fee applies.
- Inspect every shipment before signing the bill of lading (BOL). Note any damage or shortage on the BOL; signing it clean means the order was received in good condition.
Alaska, Hawaii, Puerto Rico & US territories
We ship there by quote — place your order and we'll contact you with the shipping cost before it ships.
International
- We ship worldwide.
- Rates calculated at checkout.
- The buyer is responsible for duties, VAT/GST and customs fees (Delivered Duty Unpaid), paid to the carrier on delivery.
- 5–15 business days depending on country.
- Larger orders: call 1-800-958-3633 or request a quote for freight/pallet quotes.
Transit times by region
| Region | Transit (after 1–3 business days to ship) | Duties & taxes |
|---|---|---|
| United States | 5–8 business days (cold items 2-day) | Sales tax at checkout where applicable |
| Canada | 3–8 days | GST/HST and duties paid on delivery (DDU) |
| United Kingdom | 5–10 days | Import VAT and duties paid on delivery (DDU) |
| European Union | 5–12 days | Import VAT and duties paid on delivery (DDU) |
| GCC (UAE, Saudi Arabia, etc.) | 5–10 days | Import VAT and duties paid on delivery (DDU) |
| Asia (Singapore, Malaysia, Philippines, etc.) | 5–12 days | Import GST/VAT and duties paid on delivery (DDU) |
What DDU means: international orders ship Delivered Duty Unpaid. Our prices and checkout total are in USD and do not include your country's import taxes or duties; the carrier collects these from the buyer on delivery. A commercial invoice and HS codes are included with every shipment.
Tax-exempt buyers: resellers with a valid resale ID can purchase tax-exempt — send your certificate to support@aeriihome.com before ordering.
Payment
- PayPal at checkout (cards accepted via PayPal guest checkout).
- Invoice option: call 1-800-958-3633 or email support@aeriihome.com for a PayPal invoice.
Questions
US AERII INC · 12900 W Airport Blvd, Sugar Land, TX 77478, United States · support@aeriihome.com · 1-800-958-3633 · Mon–Fri 9AM–6PM CT. See also our Returns & Refund Policy.