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Shipping Policy
United States
- Shipping rates calculated at checkout (all states, including Alaska, Hawaii and Puerto Rico).
- Ships from Sugar Land, TX.
- 1–2 business days processing, 2–6 business days transit.
International
- We ship worldwide.
- Rates calculated at checkout.
- The buyer is responsible for duties, VAT/GST and customs fees (Delivered Duty Unpaid), paid to the carrier on delivery.
- 5–15 business days depending on country.
- Larger orders: WhatsApp +1 346-702-6458 for freight/pallet quotes.
Transit times by region
| Region | Transit (after 1–3 business days to ship) | Duties & taxes |
|---|---|---|
| United States | 2–6 business days | Sales tax at checkout where applicable |
| Canada | 3–8 days | GST/HST and duties paid on delivery (DDU) |
| United Kingdom | 5–10 days | Import VAT and duties paid on delivery (DDU) |
| European Union | 5–12 days | Import VAT and duties paid on delivery (DDU) |
| GCC (UAE, Saudi Arabia, etc.) | 5–10 days | Import VAT and duties paid on delivery (DDU) |
| Asia (Singapore, Malaysia, Philippines, etc.) | 5–12 days | Import GST/VAT and duties paid on delivery (DDU) |
What DDU means: international orders ship Delivered Duty Unpaid. Our prices and checkout total are in USD and do not include your country's import taxes or duties; the carrier collects these from the buyer on delivery. A commercial invoice and HS codes are included with every shipment.
Tax-exempt buyers: resellers with a valid resale ID can purchase tax-exempt — send your certificate via WhatsApp +1 346-702-6458 or email before ordering.
Payment
- PayPal at checkout (cards accepted via PayPal guest checkout).
- Invoice option via WhatsApp +1 346-702-6458: PayPal invoice or card payment. A 3% card processing fee applies to card payments.
Questions
US AERII INC · 12900 W Airport Blvd, Sugar Land, TX 77478, United States · support@aeriihome.com · 1-800-958-3633 · Mon–Fri 9AM–6PM CT. See also our Returns & Refund Policy.